Terms and conditions

These terms and conditions apply to purchases made in the online store outeq.eu, operated by Ingredi Europa s.r.o. They are an integral part of every contract you conclude with us and also contain the information we are required to give you as a seller before you buy.

1. General provisions

1.1 Scope of the terms and conditions. These terms and conditions govern the conclusion of contracts between us as the merchant and you as the customer through the online store, and our and your rights and obligations arising from those contracts. The terms and conditions also include the mandatory information. Information about the processing of personal data can be found in a separate document, the Privacy policy. The details of claims for defects are governed by a separate Complaints procedure, which is also part of these terms and conditions. These terms and conditions become effective on 2 September 2026.

1.2 Terms used. In these terms and conditions we use the following terms:

• 1.2.1 We, which means the merchant, namely the company Ingredi Europa s.r.o., with its registered office at Krajánkova 3176/2, Záběhlice, 141 00 Praha 4, Czech Republic, ID number 28544668, recorded in the Commercial Register kept by the Municipal Court in Prague, section C, insert 149265, VAT number CZ28544668.
• 1.2.2 You, which means the customer, i.e. the contracting party other than us, which may be one of the following:
  • 1.2.2.1 a consumer, who is a natural person not acting within the scope of their business activity or self-employed profession,
  • 1.2.2.2 an entrepreneur, who is a natural person or legal entity acting within the scope of their business activity or self-employed profession.
• 1.2.3 Online store, which is our web interface at the address https://outeq.eu/, where you can browse our offer and order goods from our range.
• 1.2.4 E-mail, i.e. electronic mail, which can be used to contact us at customercare@outeq.eu.
• 1.2.5 Phone, which can be used to contact us at +420 608 663 085.
• 1.2.6 Contracts, which means purchase contracts.

1.3 Relationship of the terms and conditions to the contract. The terms and conditions are an integral part of all contracts. Deviating arrangements in the contract take precedence over the wording of the terms and conditions.

1.4 Relationship of the contract and the terms and conditions to legislation. Rights and obligations not regulated by these terms and conditions or by the contract are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection, in accordance with European Union law, in particular Directive 2011/83/EU on consumer rights and Directive 2000/31/EC on electronic commerce. In the event of a conflict between these terms and conditions, or the contract, and a legal regulation, the legal regulation prevails unless the matter may be regulated differently by agreement.

1.5 Severability. If any provision of these terms and conditions or of the contractual arrangements becomes invalid, ineffective or is disregarded, the validity and effectiveness of the remaining provisions is not affected.

1.6 Relations with an international element. Where an international element is present, the legal relations between you and us are governed by Czech law and Czech courts have jurisdiction over any disputes. This does not affect the rights granted to you as a consumer by the law of the state of your habitual residence, if they are more favourable to you. The United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention) does not apply.

1.7 Ways of resolving complaints. Any complaints and disputes between you and us may be resolved

• 1.7.1 out of court in proceedings conducted by the Czech Trade Inspection Authority (coi.gov.cz/informace-o-adr) – see article 9 for details,
• 1.7.2 by e-mail at customercare@outeq.eu,
• 1.7.3 by phone at +420 608 663 085.

1.8 Supervisory authorities. Our activities are monitored and supervised by the state authorities of the Czech Republic, which you may address with your complaints in accordance with the laws governing their scope and powers. The supervisory authorities are in particular:

• 1.8.1 the Czech Trade Inspection Authority (coi.gov.cz),
• 1.8.2 trade licensing offices,
• 1.8.3 the Office for Personal Data Protection (www.uoou.gov.cz).

2. Ordering goods and concluding contracts

2.1 Ordering goods. You order goods from our online store by accepting the offer to conclude a contract, which is the display of the goods in the online store, through the online store. Acceptance of our offer with additions or deviations is not possible and is considered a counter-offer on your part.

2.2 Ordering goods over the internet. You place an order through the online store by selecting the offered goods in the desired quantity, quality and version, adding the goods to the virtual shopping cart, filling in the required information, selecting the delivery and payment method and sending your order using the “Complete order / Pay” button, which concludes the contract. Before submitting the order you will be able to review and, if necessary, change the information you entered.

2.3 Confirmation of the order. We will confirm the successful acceptance of your order and the conclusion of the contract by sending a message to your e-mail address, which will include:

• 2.3.1 confirmation of the conclusion of the contract and its content,
• 2.3.2 our terms and conditions, which also contain the mandatory information.

If the order is incomplete or incorrect, we will ask you to complete it or inform you that the contract cannot be concluded.

2.4 Language and storage of the contract. Contracts are concluded in the language in which you submitted your order, i.e. in Czech, Slovak or English. In the event of a discrepancy between the language versions of these terms and conditions, the Czech version prevails. We store concluded contracts and you can access your contracts through the online store.

2.5 Prices. Prices of goods in the online store are stated including value added tax and all related charges; they do not include the price of delivery and payment, which is added according to the delivery and payment method you select and is shown before you submit the order. Prices are valid for as long as they are displayed in the online store. For discounted goods we also state the lowest price at which we offered the goods during the 30 days before the discount was applied.

3. Concluded contracts and their content

3.1 Change and termination of the contract. Concluded contracts cannot be changed or terminated unilaterally; this can only be done by mutual agreement or where provided by law or by these terms and conditions.

3.2 Content of the purchase contract. Based on the concluded purchase contract, we are obliged to deliver the ordered physical goods in the agreed manner and to provide any agreed services, and you are obliged to take possession of the goods and pay us the total price, which consists of the price of the ordered goods, the payment fee, the delivery fee and the price of any other ordered services.

3.3 Protection of intellectual property. If we deliver goods protected by intellectual property rights (in particular copyright works, trademarks, industrial designs, patents and utility models), the contract does not include a licence to exercise intellectual property rights. As a natural person you may use goods protected by copyright only for personal use, and as a legal entity only for your own internal needs; in particular you are not entitled to reproduce, resell, rent or otherwise make the goods available to third parties.

3.4 Discounts and promotions. For discount and other marketing campaigns, individual discounts and benefits cannot be combined unless stated otherwise.

3.5 Gifts and bonuses. If gifts or other bonuses were provided under the contract, this is done on the basis of a gift contract, and we are therefore not liable for their defects. The existence of the gift contract depends on the existence of the main contract, and the gift contract is concluded subject to the condition that it terminates if the main contract ceases to exist.

3.6 Discount coupons and gift vouchers. Discount coupons and gift vouchers can be redeemed under the agreed conditions or the conditions stated on the coupon or voucher. Unless agreed otherwise, they can be redeemed only with us, and their validity is limited – for discount coupons until revoked or until the discount campaign ends, and for gift vouchers to one year from the date of issue.

4. Payment terms

4.1 Payment methods. The total price can be paid using the methods listed on the Shipping & payment page and offered in the shopping cart according to the delivery method and destination country you select.

4.2 Payment deadline. You are obliged to pay the total price either before delivery of the goods, upon receipt of the goods, or later, depending on the agreed payment method. If the total price is to be paid before delivery, you are obliged to pay it within 1 day of concluding the contract. If the total price is paid through a payment service provider, it is paid when the amount is credited to our account with that provider.

4.3 Payment by credit. If payment of the total price by credit or another financial product based on a contract with a financial service provider is agreed, that relationship is also governed by the contract and conditions of the financial product provider.

4.4 Electronic tax documents. You agree that we will issue and send the invoice (tax document) to you electronically to the e-mail address you provided with the order.

5. Delivery terms

5.1 Delivery methods. The delivery methods you can use, including delivery prices and the free-shipping threshold, are listed on the Shipping & payment page and in the shopping cart according to the delivery address you enter.

5.2 Delivery restrictions. We deliver goods only to the selected countries listed in the ordering process.

5.3 Acquisition of ownership. You become the owner of the goods we deliver by taking possession of them.

5.4 Delivery time. The agreed delivery time runs from the conclusion of the contract. If you are a consumer and no delivery time is agreed, we will deliver the goods without undue delay, but no later than 30 days from the date the contract was concluded. If the total price is to be paid before delivery, the delivery time runs from the payment of the total price. The goods will be delivered to the destination within this period. If you are not a consumer and the goods are to be delivered to the destination by a carrier, the goods will be handed over to the carrier within this period.

5.5 Taking possession of the goods. You are obliged to take possession of the goods at the agreed time and place depending on the delivery method. If the goods are delivered by a carrier, you are obliged to accept them upon delivery to the destination. Parcels at pick-up points wait for collection for the period set by the carrier, usually 7 days. If you fail to take possession of the goods, we are entitled to withdraw from the contract and to be paid the costs associated with the delivery of the goods if they were not paid before delivery. If we deliver the goods to you again after you failed to accept them, we are entitled to be paid the costs of the repeated delivery.

5.6 Identity verification on receipt. If the goods were paid for before delivery, we are entitled to make the handover of the goods conditional upon verification of the identity of the receiving person on the basis of an identity document.

5.7 Damage to goods in transport to a consumer. If you are a consumer, the risk of damage to the goods passes to you when you take possession of them. If the goods are delivered damaged, you are obliged to inform us immediately, preferably:

• 5.7.1 by e-mail at customercare@outeq.eu,
• 5.7.2 by phone at +420 608 663 085.

If you notice the damage to the parcel already when receiving the goods, you are obliged to inform not only us but also the carrier at the time of receipt. You may ask the carrier to unwrap the damaged parcel before you accept it, and if you find that the goods are damaged, you are not obliged to accept them from the carrier.

5.8 Packaging. Unless agreed otherwise, the goods will be packaged in a manner suitable for their preservation and protection.

6. Right to withdraw from the contract

6.1 General. By withdrawing from a concluded contract, the contract is cancelled from the beginning and the parties are obliged to return everything they provided under the cancelled contract. Withdrawal from the contract also cancels any dependent gift contract. The right to withdraw from the contract may be exercised under the conditions set out in these terms and conditions or where provided by law.

6.2 Our right to withdraw from the contract. We have the right to withdraw from the concluded contract at any time from the day the contract is concluded until the moment you take possession of the goods, for the following reasons:

• 6.2.1 the stock of the ordered goods is exhausted,
• 6.2.2 you fail to take possession of the goods on delivery,
• 6.2.3 misuse of the ordering system of our online store,
• 6.2.4 incorrect information provided when ordering the goods,
• 6.2.5 goods ordered at a price significantly lower than the usual price, where the goods were offered at that price as a result of an error or mistake in our online store,
• 6.2.6 other reasons worthy of special consideration.

6.3 Consumer's statutory right to withdraw. If you are a consumer, you have the right to withdraw from the concluded purchase contract without giving a reason within 14 days of the day of

• 6.3.1 receipt of the goods,
• 6.3.2 receipt of the last piece of goods, if you order several pieces within one order that are delivered separately,
• 6.3.3 receipt of the last item or part of a delivery of goods consisting of several items or parts,
• 6.3.4 receipt of the first delivery of goods, if regular delivery of goods over an agreed period is agreed in the contract,
• 6.3.5 conclusion of the contract, in the case of another type of contract.

6.4 When withdrawal is not possible. You do not have the right to withdraw from contracts:

• 6.4.1 for the supply of goods made to your specifications or adapted to your needs,
• 6.4.2 for the supply of goods in sealed packaging which are not suitable for return after the seal has been broken, for reasons of health protection or hygiene,
• 6.4.3 for the supply of goods that are perishable or have a short shelf life, as well as goods which, after delivery, have been irreversibly mixed with other goods due to their nature,
• 6.4.4 for the provision of services if they have been provided in full,
• 6.4.5 others, where provided by law.

6.5 How to withdraw from the contract. If you have the right to withdraw from the contract and wish to do so, you may do so by a unilateral legal act delivered to us, preferably by

• 6.5.1 filling in the web form on the Withdrawal from contract page,
• 6.5.2 filling in the model withdrawal form attached to these terms and conditions and sending it by e-mail to customercare@outeq.eu or by post to the address of our registered office.

6.6 Meeting the deadline. If you are a consumer, it is sufficient to meet the withdrawal deadline that you send us the withdrawal on the last day of the withdrawal period.

6.7 Returning the goods after withdrawal. If you withdraw from the contract, you are obliged to return the goods to us at your own expense, preferably together with the withdrawal, no later than 14 days after the withdrawal is delivered, by sending the goods to the address of our registered office:

• Ingredi Europa s.r.o., Krajánkova 3176/2, 141 00 Praha 4, Czech Republic

You must return the goods undamaged, unsoiled, unworn and showing no signs of use, including all accessories and documentation, if possible in the original packaging. You are also obliged to return all gifts and bonuses received on the basis of the cancelled contract.

6.8 Refund after withdrawal. If you withdraw from the contract as a consumer, we will refund the money paid within 10 days of receiving the withdrawal, but not before you return the goods to us or prove that the goods have been sent to us. We will refund the delivery costs paid only up to the amount corresponding to the cheapest comparable delivery method we offer. If the value of the returned goods is reduced as a result of handling them in a way other than what is necessary to become acquainted with their nature, properties and functionality, the refunded amount will be reduced by the amount by which the value of the goods decreased. We will refund the money in the same way we received it from you, or in another way we agree on, provided this does not incur additional costs for you.

7. Claims for defects

This article sets out the basic rules for claims. The detailed procedure, the requirements for a claim and the time limits are described in our separate Complaints procedure, which is an integral part of these terms and conditions.

7.1 Claim period. You can claim a defect that appears on the goods within 2 years of receiving them; for used goods within 1 year of receipt.

7.2 Our liability for defects. We are liable to you for the goods being free from defects on receipt. In particular, we are liable for the goods

• 7.2.1 corresponding to the agreed description, type and quantity, as well as quality, functionality and other agreed properties,
• 7.2.2 being suitable for the purpose you require, if we agreed to it,
• 7.2.3 being delivered with the agreed accessories and instructions for use, including assembly or installation instructions.

7.3 Further requirements. In addition to the agreed properties, we are liable for the goods meeting the following requirements; this does not apply if we informed you before the contract was concluded that a property of the goods differs and you agreed to it:

• 7.3.1 they are suitable for the purpose for which goods of that type are usually used, having regard to third-party rights, legislation, technical standards or industry codes of conduct where there are no technical standards,
• 7.3.2 in quantity, quality and other properties, including durability, functionality, compatibility and safety, they correspond to the usual properties of goods of the same type that you can reasonably expect, having regard to public statements made by us or another person in the same contractual chain, in particular in advertising or labelling,
• 7.3.3 they are delivered with the accessories, including packaging, assembly instructions and other instructions for use, that you can reasonably expect, and
• 7.3.4 they correspond in quality or workmanship to the sample or model we provided to you before the contract was concluded.

7.4 Limitation of liability. We are not liable to you

• 7.4.1 for wear and tear of the goods corresponding to the extent of their previous use,
• 7.4.2 in the case of used goods, for a defect corresponding to the extent of use or wear that the goods had on receipt,
• 7.4.3 in the case of consumable goods with a marked minimum durability date and perishable goods with a marked use-by date, for the goods being unusable after that date,
• 7.4.4 if you caused the defect yourself.

7.5 Rights arising from defects. If the goods have a defect, you have the right to have it removed free of charge, either by delivery of new goods without the defect or by repair of the goods, at your choice. You do not have the right to choose the method of removing the defect if the method you choose is impossible or disproportionately expensive compared to the other method. If we refuse to remove the defect or fail to remove it, or if the defect reoccurs, or if the defect is a material breach of the contract, or if it is clear from our statement or from the circumstances that the defect will not be removed within a reasonable time or without significant inconvenience to you, you may request a reasonable discount or withdraw from the contract. You do not have the right to withdraw from the contract if the defect is insignificant.

7.6 How to make a claim. If you wish to exercise your rights arising from defects, you can do so by sending the goods to the address of our registered office (Ingredi Europa s.r.o., Krajánkova 3176/2, 141 00 Praha 4, Czech Republic); we recommend contacting us in advance at customercare@outeq.eu. If another person designated for handling claims is stated in the warranty certificate or another document, on the packaging of the goods or in our online store, you may make the claim with that person.

7.7 Handling of the claim. Your claim will be handled within a reasonable time, no later than 30 days from the date the claim was made. You will be notified of the handling of your claim within this period. If the claim is not handled in time, you have the right to withdraw from the contract or request a reasonable discount on the price. In the case of a claim you are entitled to reimbursement of the necessary costs reasonably incurred in exercising your rights arising from defects.

8. Personal data and cookies

8.1 Processing of personal data. We process your personal data for the purpose of performing the contract, complying with legal obligations and to the extent you consent to. Detailed information, including your rights and our contact details as the controller, is available in the Privacy policy.

8.2 Cookies. Our online store uses cookies. You can change your cookie settings at any time in the consent banner; without your consent we use only cookies necessary for the functioning of the store.

9. Out-of-court resolution of consumer disputes (ADR)

9.1 Who resolves disputes out of court. If you are a consumer and we have not managed to resolve the dispute directly (for example, we rejected your claim or you disagreed with the way it was handled), you have the right to out-of-court resolution of the consumer dispute under Section 20d et seq. of Act No. 634/1992 Coll., on Consumer Protection. As we are a seller established in the Czech Republic, the competent body for the out-of-court resolution of disputes arising from purchase contracts is

• the Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate – ADR Department
  Gorazdova 1969/24, 120 00 Praha 2, Czech Republic
  web: coi.gov.cz/informace-o-adr, coi.gov.cz

9.2 How to file a proposal. The proposal to initiate out-of-court dispute resolution is filed by the consumer, using the form at coi.gov.cz/informace-o-adr, by post, in person or to the electronic data box of the Czech Trade Inspection Authority. The proposal must be filed no later than 1 year from the day you first asserted the claim that is the subject of the dispute with us.

9.3 Conditions and costs. Out-of-court dispute resolution is free of charge for the consumer (who bears only their own costs, such as postage) and its aim is an amicable settlement; the Czech Trade Inspection Authority cannot decide the dispute with binding effect. Initiating out-of-court dispute resolution does not affect your right to bring your claim before a court. Disputes between two entrepreneurs cannot be resolved this way.

9.4 Cross-border disputes. If you are a consumer from another European Union member state, you may also contact the European Consumer Centre of the Czech Republic, based at the Czech Trade Inspection Authority (www.evropskyspotrebitel.cz), which assists with cross-border consumer disputes within the EU.

9.5 Our contact point for complaints. Before you refer the dispute to the Czech Trade Inspection Authority, please contact us – we accept complaints at customercare@outeq.eu and at +420 608 663 085. We will confirm the handling of your complaint by e-mail.

10. Other provisions

10.1 Take-back of electrical equipment and batteries. The flashlights, headlamps and batteries we sell are electrical equipment and batteries within the meaning of Act No. 542/2020 Coll., on end-of-life products. Used goods of this kind do not belong in ordinary municipal waste – hand them in at a collection point, a waste collection yard or a take-back point. When you buy new goods from us, we will take back free of charge the same quantity of goods of a similar type and use; send them to the address of our registered office or arrange it with us in advance at customercare@outeq.eu.

10.2 Product reviews. Where we publish customer ratings of goods in the online store, we ensure that they come from customers who actually purchased or used the goods. We do not sponsor ratings and we do not publish those that would be untrue or contrary to good morals.

10.3 Changes to the terms and conditions. We may change these terms and conditions unilaterally; however, a concluded contract is governed by the terms and conditions in force on the day the contract was concluded. The current version is always available on this page and its effective date is stated in article 1.1.

Annex – model withdrawal form